Wellbeing Counsellor

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Diploma of Counselling, Bachelor of Counselling, and currently completing a Master of Science in Medicine (Sexual and Reproductive Health), majoring in Psychosexual Therapy.
EMDR Integrated: Basic & Beyond, Gottman Level 1 & 2 (couples therapy), Treating Affairs and Trauma, Integrated Relationship and Sex Therapy Foundations, Trauma-Focused Acceptance and Commitment Therapy, Dialectical Behaviour Therapy Training 1 & 2, DBT Skills, Problematic Pornography Use, Assessing and Managing Suicide Risk, Neurodivergent Affirming Professional Certificate, DV-alert: Recognise and respond appropriately to domestic and family violence.
The list will continue to grow as every year I am required to engage in training and PD!
I am a Level 3 member with the Australian Counselling Association.
I am a Graduate Member with the Christian Counsellors Association of Australia.
I am a student member with the Society of Australian Sexologists.

I work with all individuals and couples from all types of backgrounds, and I will respect and honour your personal values, without imposing my own onto you.
Please read the information covered on the sex therapy, relationship therapy, or individual counselling pages.
The topics I have listed are my areas of specific interest. However, if there is a topic of concern that I have not mentioned, you are welcome to contact me and enquire about whether or not I am able to support you in this.

I do not work with children or teenagers. I provide counselling to individuals and couples 18+.

FAQs

Counselling is a supportive and intensive process where you work with a trained counsellor to explore and address personal challenges, emotional difficulties, and life transitions. It is a space where you can talk openly about your thoughts, feelings and experiences in a confidential and non-judgmental environment. The goal of counselling is to facilitate your awareness, gain insights, develop coping strategies, and make positive changes in your life. It is a collaborative journey where you are supported in discovering your own answers and solutions.
Counselling and therapy are terms often used interchangeably. In my practice, I will often use both words. Both involve talking with a trained counsellor or therapist to explore and address issues that may be hindering your wellbeing. Therapy often denotes longer term engagement and may not always involve concrete, short-term goals that are a marker of counselling. Therapy is often seen as a deeper engagement into the individual’s overall life including their past and how this has shaped who they are in the present. Therapy involves a more in-depth exploration of emotional patterns, past experiences, and unconscious processes to facilitate deeper understanding and change. Counselling tends to be more present day and future focussed.

As a person-centred practitioner, I will follow your lead regarding which approach you determine will benefit you most.
Counselling and psychology can often overlap, complement each other’s work, and can collaborate to support the needs of an individual. However, there are some key differences to consider:
Counselling: Counsellors focus on journeying with you through personal challenges, everyday life struggles, improving relationships, and enhancing overall wellbeing. Counsellors work with you to explore your thoughts, feelings, and behaviours, and to develop effective coping strategies.
Counsellors do not provide assessment and diagnoses for mental health disorders.
Psychology: Psychologists can diagnose and treat mental health disorders. Psychologists can administer psychological tests and assessments, and can provide interventions for more complex mental health issues.
When should I seek a psychologist? You may need to seek the expertise of a psychologist under the following circumstances:

Diagnosis of Mental Health Conditions: If you suspect you may have a mental health condition such as bipolar disorder, personality disorders, or schizophrenia, a psychologist can provide a formal diagnosis and treatment.
Psychological Assessments: For comprehensive assessments related to cognitive functions, personality, learning disabilities, or developmental disorders (for example ADHD or autism assessments).
Acute Mental Health Issues:
Although some counsellors work in this space, if you are experiencing an acute mental health crisis and significant, ongoing distress, such as making plans for suicide- I recommend seeing a psychologist.
Online video sessions are through the secure client management system Carepatron. You will be able to join the video call through your unique appointment confirmation or email reminder link.

I am registered with Bupa, HCF, AHM, Medibank and ARHG (Police Health Fund, Emergency Services Health, Phoenix Health, St Lukes Health, GMHBA, see-u by HBF, Teachers Union Health, AIA, Doctors Health Fund and Westfund).

If this is your health fund, you may be eligible for rebates. However, you will need to enquire directly with your health fund to see what rebates you may be eligible for.
I will be applying for more private health funds in 2026.
I am a registered WorkCover QLD provider.
I am unable to accept MHCP and counselling is not offered under medicare rebates.
Session Fees & Payments
- Individual Counselling: $160 per session (50 mins).
- Individual Sex Therapy: $160 per session (50 mins).
- Relationship and Couples Sex Therapy: $180 per session (50 mins).
- Payment is due on the day of the appointment. Your card details will be retained via secure Stripe platform https://stripe.com/au and automatically charged on the day of the session.
- If you would prefer to organise payment via direct bank transfer prior to the session, please let me know. However, your card details will still be stored on file for cancellation payments which are via card.
- Any additional work such as letters or reports will either be completed within the session time, or incur an additional fee
Rescheduling, Cancellations, Missed Appointments & Refunds
- Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
- Cancellations or reschedules within 24 hours of the appointment, or missed appointments are charged the full session fee. Your card will automatically be charged the cancellation fee.
- Refunds for service fees are not applicable. However, a partial refund or fee reduction may apply in circumstances where we have started a session and it is ended early due to unexpected factors (such as internet) on my end.
- If I need to cancel or reschedule the appointment due to sick leave or personal leave, I will communicate this with you, and you will not be charged for the session.
When you book for the first time, you will be sent an intake form with the counselling agreement. The counselling agreement covers the following:
Confidentiality
- What you share in counselling is confidential.
- Exceptions:
  - If there is a serious risk of harm to yourself or others.
  - If information is subpoenaed by a court of law.
  - If required by law (e.g. child protection) or professional ethics.
  - In limited cases where I consult with my supervisor, your identifying details will be protected.
Session Fees & Payments
- Individual Counselling: $160 per session (50 mins).
- Individual Sex Therapy: $160 per session (50 mins).
- Relationship and Couples Sex Therapy: $180 per session (50 mins).
- Payment is due on the day of the appointment. Your card details will be retained via secure Stripe platform https://stripe.com/au and automatically charged on the day of the session.
- If you would prefer to organise payment via direct bank transfer prior to the session, please let me know. However, your card details will still be stored on file for cancellation payments which are via card.
- Any additional work such as letters or reports will either be completed within the session time, or incur an additional fee
Session Timing
- Sessions run for 50 minutes. If you arrive late, the session will still finish at the scheduled time and additional time will not be added.
- If I have not heard from you within 15 minutes of the scheduled start time, the session will be treated as a late cancellation and the full session fee will apply.
- If you require the session to run less than the full 50 minutes, or we both mutually agree to end the session early, the full fee still applies
- If the session is ended unexpectedly due to distractions or internet failure on your end, the full fee still applies.
Rescheduling, Cancellations, Missed Appointments & Refunds
- Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
- Cancellations or reschedules within 24 hours of the appointment, or missed appointments are charged the full session fee. Your card will automatically be charged the cancellation fee.
- Refunds for service fees are not applicable. However, a partial refund or fee reduction may apply in circumstances where we have started a session and it is ended early due to unexpected factors (such as internet) on my end.
- If I need to cancel or reschedule the appointment due to sick leave or personal leave, I will communicate this with you, and you will not be charged for the session.
Communication Policy
- Communication outside of sessions is limited to administrative purposes only, such as enquiries about services, appointment scheduling, or payment.
- I do not provide therapeutic counselling or crisis support by email, text message, or phone outside of scheduled sessions.
- Emails with information requiring a therapeutic response will not be replied to.
- I will only email you outside of sessions if we have agreed during a session that I will send specific resources or information.
- Emails are not continuously monitored and are not suitable for urgent or emergency issues.
- If you are in crisis or require immediate assistance, please contact emergency services (000 in Australia) or a crisis helpline (e.g., Lifeline 13 11 14).
Video Conferencing Etiquette
- Video sessions are held via secure client platform Carepatron
- To help make sessions effective and respectful, please ensure the following:
  - Attend sessions from a private and quiet location where you feel comfortable to talk openly and confidentially.
  - Minimise distractions (e.g., turn off TV, silence notifications).
  - Be appropriately clothed, as you would for an in-person session.
  - Do not attend sessions while driving or operating machinery.
  - Have any items you may need (e.g., tissues, water, notebook, pens) nearby.
- If your or my internet connection fails during a session, we will attempt to reconnect. If reconnection is not possible, I will call you on your nominated phone number to continue the session by phone.
Supervision & Professional Standards
- I engage in professional supervision to ensure quality practice. Supervision is also under confidentiality.
- I am a registered member of the Australian Counselling Association, and adhere to their Code of Ethics.
Privacy and Records
I collect personal information that is relevant to our counselling work, including your contact details and session notes. These official records are stored securely within Carepatron, a password-protected, encrypted practice management system. Other relevant client work and information is stored securely on password protected devices.
Session notes are kept for a minimum of 7 years after your last session, as required by law. These records are confidential and only accessible to me.
You have the right to:
- Request access to your personal information.
- Ask for corrections if your information is inaccurate.
Using Heidi (AI Scribing Tool)
- I use an AI scribing tool called Heidi during and after counselling sessions. This tool helps me capture and summarise session content into clinical notes.
- No recordings are kept – the tool listens, writes down words, then deletes the sound straight away.
- Only the written notes stay on Heidi, and only for as long as I keep them, which is up to 7 days
- Heidi hides names and private details before notes are saved.
- Heidi notes are locked and secure. No one else sees them unless I ask for tech help.
- Heidi notes are stored safely in Australia.
- If a court asks for the Heidi notes and they still exist, I must give them.
- I always check and fix the Heidi notes myself, before storing them securely in Carepatron
By signing this contract, you acknowledge and consent to the use of Heidi for scribing purposes as described above.

Hours (Online Only, AEST)

Mon, Tues, Sat
6pm - 8pm

More days and hours to come.

Please note that Wellbeing Counsellor is not a crisis service, or available for contact 24/7.

If in a mental health crisis, please contact Lifeline on 13 11 14, and if in an emergency 000.

Wellbeing Counsellor

Wellbeing Counsellor acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

Declaration of the Use of AI:

Please note that I utilise Heidi Health, AI scribe which transcribes sessions into clinical notes. No recordings are kept: the tool listens, writes down words, then deletes the sound straight away. Only the written notes stay on Heidi, and only for as long as I keep them, which is up to 7 days. I always check and fix the Heidi notes myself, before storing them securely in Carepatron (my client management system). Consent to my service, also includes consent for the use of Heidi. To learn more about Heidi’s secure system read here. This is a huge admin and time saver for me, freeing me up to fully engage with your care.

I also use AI in the development of my visual resources, including powerpoint slides, and in my blog posts.

Wellbeing Counsellor Youtube Channel

Blog

What are your qualifications?

What training have you completed?

What associations are you a member of?

What issues can you help with?

FAQs

What is counselling?

What is the difference between counselling and therapy?

What is the difference between counsellors and psychologists?

What platform do you use for online sessions?

Do you accept private health funds or WorkCover?

Do you accept a MHCP/offer medicare rebates?

What is your payment policy?

What are the counselling terms and conditions?

Hours (Online Only, AEST)

Wellbeing Counsellor